Introduction To Business Strategy Of Cricket Marketing Essay

Introduction To Business Strategy Of Cricket Marketing Essay Organizational strategy gives an idea about the organization that what the organization want to achieve and the they the processing to achieve their wants. It basically includes the purpose of the organization. Its considering that goals and objectives, and the plans and methods to achieve. A strategy also involves the determination of the entire basic long term goals as well as objectives of the organization.   At the same time, it adopts the courses of action that is necessary and the allocation of all the resources needed to achieve the goals. A business strategy is a report that shows the plans of the entire business. It is a plan that is often used so that they can attract financing from big investors as well as creditors. This is a plan designed to give information regarding a new venture so that they can convince financial backers to invest in the said business. It describes the market opportunities that the business intends to develop, the process on how they are going to do it and the resources that are required to make it possible. Business strategies demonstrate the following roles: 1. It is applied to encourage people to invest in an organization. 2. It is also a tool used to assure creditors about the credit worthiness of the organization. 3. Another role is to persuade banks to lend or perhaps invest money. 4. Last, but not least, business strategy helps you stay focused on the important for your business in order to achieve your goals. It saves your time, energy and money. And since this is necessary, a strategy needs to: Show the lender or the investor that they have a big chance of being repaid and that they will be getting good returns on their investment. Build the necessary confidence for the firm and the capabilities of the owner. Show the investors that there is a very good market for the service or product that you offer. Show you a clear picture where youre heading and how to get there. A good business strategy is the base ingredient for a successful business. However, there are many different kinds of business strategies. The best business strategy should be able to guide your company into a direction wherein the expected internal pressure due to business continuity meets the great demand of the fast changing world for the revolutionary business plans. There are basically three types of strategies in which business holders must concern themselves: 1. The plain strategy or the strategy in general. This refers to how a specific objective will be achieved. The strategy in general mainly concerns the relationship between the results we want to have and the resources that are currently at our disposal. 2. Next is the corporate strategy which defines the market and the business wherein a certain company will operate. Corporate strategy is usually decided through the context of being able to define the companys mission and vision. This is the same as being able to recognize what the company does, why it exists in the first place and what it intends to become in the future. 3. The last type is the competitive strategy which describes a given business the basic that is needed for it to be able to compete. This type of strategy is centered on the companys capabilities, its strengths and weaknesses. This is used in relation to the market characteristics as well as the corresponding abilities, strong points and weaknesses of the competitors. Definition Johnson and Schools define strategy as follows: Strategy is the direction and scope of an organization over the long-term: which achieves advantage for the organization through its configuration of resources within a challenging environment, to meet the needs of markets and to fulfill stakeholder expectations. Cricket The game Cricket is I have selected for this assignment. Cricket is a sport, which is played between two teams of eleven players each by bat and ball. There are 15 players in one team but only eleven can play. A cricket match is played on a grass field (ground), in the centre, there is a pitch of which is a flat strip of ground 22 yards long. At each end of the pitch, there is wicket of a set of wooden stumps. A player from the fielding team (called the bowler) drive forward a hard, fist-sized cork-ball in from one wicket towards the other. The ball usually bounce once before reaching a player from the opposing team (called the batsman), who defends the wicket from the ball with a wooden Bat. The batsman, making runs between the wickets, with the help of non-striker till he is not given out. Non-striker is standing in near the bowlers wicket and plays an inactive role, to make runs. The other members of the fielding team stands in various positions around the field as fielders. The match is won by the team that scores more runs at the end of the match. Cricket was established before approximately hundred years ago in England. Cricket is the most popular sport in the South Asia, such as India, Pakistan, Bangladesh, and Sri Lanka,. It is also a major sport in other countries such as England and Wales, Australia, New Zealand, South Africa, Zimbabwe, Bermuda, and West Indies. Batting and bowling are the main factor of the cricket. The aim of the batting team is to score runs as much as possible. When both batsmen successfully move to their respective opposite ends of the wicket one run scored. The aim of the bowling team is to get each batsman out or dismissal and prevent the score of batting team. Dismissals are achieved in a different ways. The most directive way is that the bowler bowl the ball in such a way that it escape the batsmans guard and hits the stumps, unload the bails. While the batsmen are trying to get run and the fielders may to knock stumps by the ball before the batsman has reached the crease which is nearer to the stumps. Other way is that while the fielding side catches the ball before it touch the ground. Once the batsmen are not attempting to score any more runs, the ball is dead and is bowled again (each attempt at bowling the ball is a ball or a delivery). When a batsman dismissal on zero (0) run, called duck out, while batsman di smissal without facing a single delivery, called diamond duck out. The game is divided into overs there are six delivery of balls in each over. At the end of an over, the batting and bowling ends will be change and the bowler will replaced by another bowler of the fielding side. The two umpires also will change positions at this time, and sometimes the fielding positions also may be changed by the captain. When one batsman is given out by the umpire, he will replace by the another batsman to lineup his team. When the tenth batsman is given out, the innings of the batting team will end i.e. all out, since there are always must be two batsman on the pitch. ( in limited overs Cricket, the innings end either when the batting team is all out or the fix number of overs are bowled by the fielding. This type of cricket called as One-day-International. At the end of an innings the two teams exchange roles, the fielding team becoming the batting team and batting team becoming fielding team. The team which has score more runs at the end of the completed match, that team win the match. There are different types of the completing the match for illustrate there may be restrictions on the number of overs. The number of balls in each inning etc. A draw is not an uncommon result in Test cricket, if the team that is last to bat has not scored enough runs to win but has not been dismissed before the end of the play. Cricket is just a game between two teams, which are fighting for win. In cricket there are three types of format i.e. One Day International (ODI), Test Cricket, 20-20 cricket. In ODI there are limits 50 overs per an innings. Both team is bat and bowl alternately. Each team can play only one inning per match. Earlier there are 60 overs in an innings but now its decease up to 50 overs. Test Cricket is the five days game. There are 90 overs of limit in one day or one day ( 8 hours play ). In earlier there are six days game but now its decrease up to the five days. Both team can bat and bowl two time i.e. both team can play two innings. While in 20-20 cricket there are only 2 overs in an innings. This type of cricket recently started in 2007 to play. Pestle analysis It is very important that an organization considers its environment before beginning the marketing process. Environment analysis should be continuous and fees all aspects of planning. The organization al marketing environment is made up of : The internal environment e.g. staffs, office technology, wages and finance etc. The micro-environment e.g. external customers, agents and distributors, suppliers, competitors etc. The macro-environment e.g. political forces, economic forces, social cultural frces and technological forces. P Political Factors E Economic Factors S Social Cultural Factors T Technological Factors Pestle analysis of Cricket 1 Political Factors The political arena has huge influence upon the regulation of cricket and spending power of charm and other games. Now a days political affairs are increasing in the sports. The lead member of selection committee, selecting his state players for the team, though there are other guy is expected for that place in team. Some time selection committee selecting the players by receiving money i.e. corruption. 2 Economic Factors Economic factor is strongly affecting this game. People/players need to consider their economic power/budget. Economic factor is most affecting factor of the sports. If you want to increase our skills and ability and potentiality highly, you have to pay the high rates of fees. In India, many youngsters are good cricketer, but due t their financial problem they are not able to pay high fees. Even if you want to play in major tournament like Rangy Trophy and Tulip Trophy, there is also u have to pay lot. 3 Social Cultural Factors The social and cultural factors influences on games vary from country to country. Its important that such factors are considered. This factor is not more affecting in India. In the earlier, when cricket was discovered, many number of families are not ready to accept this game because its not our game. But today whole the situation is change. Cricket is most popular game in all over the world. 4 Technological Factors Technological is vital for competitive advantage, and is a major driver of globalization. In earlier, there are no more safe guards for the batsmen, so its very tough for them and to play. But now a days, different sports companies are providing their best safe guards for the batsmen such as, helmeted, hand gloves, thumped, allured etc. So, its providing safety to the players and preventing their injuries. Five forces 1 internal game plan Every team have to clear their internal game plans. Batsmen are trying to scoring as much as they can, and bowlers are trying to take wicket and preventing the scoreboard. Here captain is play an important role, he has to change the game plan when its needed. So he should prepare and be ready with alternates plans. Fielders are also helpful to preventing competitors score. 2 External game plan Team should know the strangeness of their competitors. They should not under estimate their competitors. Every team should make proper game plan against their competitors. They should analysis on their competitors, and find out their strong nesses and weaknesses. 3 Environment Environment is most affecting factors in this game. They should know about the environment, where is they are going to play game. Different country are mostly playing in their country and also they are getting their coaching and trainings. Thus different teams are habitual to play in different environment e.g. in Asian Cricket teams such as Sri Lanka, India, Pakistan are likely habitual in high tempera where as the western or Wales country like England, Australia, New Zealand etc are likely habitual to play in cold weather. So when ever they are on tour to another country they should manage and settle their self in different weather. 4 Technology Technology is also important for players. Players can give their best performance by better technologies. Now-a-days new bats, are better than old, safety gourds are providing better safety rather than old on. Training is needy when new technology comes and players are unaware about it. So they need proper training of it that how to use it. 5 Training Training is one of the important factor. Every players or team members need training. Without training they cannot give their best performance. Selection committee prefer those players who are well trained by the technicians and coach. There is one guy who is regularly following them and notice their improvement, he is call as a coach. Success Factor The team has to make game plan for the match. Moreover they should make alternate game plans for the match. Alternates plan very useful when its needed. Batsmen are comes on the field to maximize the score as much as they can, bowlers are comes on the field to get wickets and prevent the score of competitors. Fielders are helping bowlers by their fieldings and preventing the competitors score. Team analysis For team analysis I have selected two teams. One is India and another is Australia. Both team are good, but only one team can win the match. In India, there are very experience players such as, Sachin Tendulkar, Veranda Sewage, Zaire Khan, Harbhajan Singh, Yuvraj Singh. Sachin hits 48 ODI and 51 TEST Century with 44 batting average approximately. He made more than 29000 runs in Cricket ( include ODI and TEST). Sewage well known for his classic outstanding starts. Sewage likely hitting the balls to pulling the scoreboard fastly. Harbhajan Singh and Zahir Khan are leading bowlers of India. Both were taken more than 200 wickets in ODI and Test respectively. Moreover, there is one guy who is leading the whole team i.e. MS Dhoni. He is good batsman. He always keep their mind cool in every stressfully situation. He take their own decision to win the match. Yuvaraj Singh and and Suresh Riana also can be hard hitter. They both are strong while they are on field. Other side, in Australia there is a one leading captain named Ricky Pointing. He won two times World Cup tournament for his team. There are very good batsman such as Shane Watson, Mike Hussey, David Hussey, Michael Clark, Cameron White. etc. They are very good batsman and all are able to change the game. Shane Watson is always keep his strike rate high that means team run rate is also high. Michael Hussey, Michael Clark and Cameron White can be hard hitter when its needy for team. Moreover there are Doug Bollinger, Brett Lee, Michael Johnson are good bowlers. While there talenders also can bat well. They all can good fields, while they are on ground. Conclusion Plus points are not necessary to win the match. May be some times a team has to lose the match though they have more plus points rather than their competitors. Some times their one mistake can be cause of your lost. Though only one team can win the match, which one will give their best performance in in stressfully situation.

What Are the Risks of an Extended Supply Chain?

What are the risks of an extended supply chain? In order to remain competitive, a company must offer superior quality goods or services at the lowest prices possible. Supply chain enables a company to reduce the cost while increasing the efficiency. However, there are risks that are associated with such benefits. These issues should be properly addressed when a company is trying to rely heavily on supply chain management in order to stay competitive within its industry. A company is exposed to risk by sharing confidential information to its vendors.For example, Apple recently reported that arts and specs for both the iPhone 5 and the iPad mini leaked out well before their release dates. Apple accused its vendors for information leak. â€Å"Apple’s security practices are targeted marking sure US employees don’t leak stuff, but everything comes out from China now. † A company is held accountable for its vendors being socially responsible. This includes making sure that vendors do not employ minors. For example, Nestle’s cocoa supplier, Ivory Coast, failed to pass the Fair Labor Association’s inspection because it employed children to process cocoa.Nestle’s held accountable for Ivory Coast’s violation of FLA, it will seriously damage the company’s image as well as its profits. While a proper supply chain management produces cost effective products, there is a setback as it is difficult to quality control products that a vendor produces from oversea. For example, in 2007, Toys R Us vendor Mattel produced 83 products containing lead based paint, which is hazardous to health. Consequently, Toys R Us had to recall 967,000 affected toys from reaching consumers. A natural disaster or political instability of a vendor’s country could affect a company’s operation.For example, Dallas-based Texas Instruments said late Monday that it had suffered substantial damage to its production plant in Miho, Japan an d slight damage to its Aizu-wakamatsu plant. Both facilities are located north of Tokyo in the areas most affected by the disaster. The company makes silicon wafers at its Miho plant, which are the thin pieces of silicon glass used to manufacture microchips. In conclusion, for those companies that rely heavily on extended supply chain management to remain lucrative should consider the following strategies to avoid the risks mentioned above.First, a company should have more flexibility. Flexibility, in this context, means that a company should incorporate a vendor-auditing program to make sure that it is meeting your standard. Second, a company should only share non-confidential information to its vendors to prevent them from compromising vital information. Lastly, a company should have multiple vendors to run a project in case one vendor fails to complete the project on timely manner. These are the key preventive strategy to avoid or mitigate the risks of a supply chain management.

Purchasing Good Investigative Essay Topics

Purchasing Good Investigative Essay Topics New Ideas Into Good Investigative Essay Topics Never Before Revealed No subject is too hard for all of us! Infidelity is something which not only impacts the victim, but in addition the doer. It is something which a person chooses to opt for in order to experience a seemingly better life. Attempt to locate a problem that is far from settled. Definitions of Good Investigative Essay Topics Once more, in the event the criteria, judgments and evidence are clear, the total thesis ought to be also. Physical impacts of the medication on the body A. Weight gain results from antidepressants slowing down the metabolism. Many studies are conducted with respect to the reason for infidelity and all of them have shown varied results. How to Find Good Investigative Essay Topics on the Web Don't forget your readers are experts when it regards the info you're providing. An excellent idea is to go to your favourite shop or cafe, and investigate th e method by which the owner manages to run the company and make profits whenever there are a lot of rivals around. You are going to be under the impression your paper is finalized. It is essential to be curious, to cast doubt on every potential standpoint. Choosing our service, you are going to realize that studying can be simple if you gain from the aid of competent experts. The fantastic significance of carrying out murder scene investigation is to generate identification and evidence that may be utilised to disclose the reason for death and to get facts that may be used to bring the culprit to book, in the event of murder. Researches in the area of human speech are extremely vital for many spheres of human knowledge and for the general evolution of science and technologies. The researcher would like to figure out if the plant may also regenerate like animals. Begin by making a preliminary outline, in which you must bring all the info you find it possible to get access to. A mind map is a huge format for this kind of outline as it supplies you with a visual summary of your thesis statement and the whole text structure. Employing mind maps to plan and outline your essay will not just make the writing process a good deal easier, it's also going to let you work through sources more efficiently and aid you in finding information more quickly. Organize your report by dividing the info into various sections, for greater understanding. There are many different guidelines you could follow as a way to compose a manageable essay topic idea. The more info you find it possible to collect before beginning the writing work, the more odds of proving your level of knowledge on this issue you'll ever have. Things to investigate A wide variety of issues can act as the principal subject for your investigation essay. There are some things to take into consideration when picking a topic. If you procrastinate and don't understand how to specify your subject, you should study some tips below. Chancing upon a subject is your very first challenge. Elect for a topic you're knowledgeable about and can provide valuable details on. Before starting to compose an investigative essay, it's required to find out more about the available information associated with the selected subject. Students lead busy lives and frequently forget about an approaching deadline. A lot of students put on a uniform. Many students get frustrated and waste a good deal of time just hoping to work out the way to make all the various parts of information fit together into a coherent text. They want to know more about business operations. A Secret Weapon for Good Investigative Essay Topics The end result will be an outstanding outline that is simple to follow, user-friendly, and makes it less difficult to compose your essay. That strategy is excellent for a persuasive essay, but for an investig ative essay it's ideal to pick a topic which you have not chosen a side on. The most important purpose of an investigative essay is to demonstrate an exhaustive understanding of the subject in an unbiased method. The topic ought to be narrow enough so you can write about it in an essay format. Should you do a search, you can encounter a sizable selection of nursing essay subjects. The presentations must be based on your investigative essays, so you need to have the ability to speak authoritatively on your subject.

How can promoting a positive NHS culture promote an increased quality of patient care - Free Essay Example

Sample details Pages: 7 Words: 2073 Downloads: 8 Date added: 2017/06/26 Category Medicine Essay Type Essay any type Level High school Did you like this example? The National Health Service is the universal medical care provider for residents of the UK. The principles it was originally developed upon ensured the service was provided free to meet everyones clinical need (NHS, 2013). This ethos is still at the core of its delivery, but additional principles have been added to its constitution to improve quality standards and to provide the public with rights as an NHS patient (Department of Health, 2012). Don’t waste time! Our writers will create an original "How can promoting a positive NHS culture promote an increased quality of patient care?" essay for you Create order Thus, for health professionals and the wider NHS workforce to achieve these principles, the patient needs to be central to the delivery of their healthcare. Therefore, the focus of this essay will be to explore the relationship between a positive NHS culture and increased quality of patient care. In this essay the phrase positive NHS culture has two definitions: 1) its internal organisational structure and the working environments of staff 2) the public and patients perception and experiences of the NHS as service users. Due to the limited word count of this essay, the following factors will only be discussed: multi-disciplinary working, patient engagement and the role of the media. Within an organisation, a positive work culture is the key to successful delivery to its customers, clients, service users or patients. An inclusive workplace is constantly promoted by governing bodies, trade unions and human resource professionals because it allows for greater happiness to be achieved at work through the creation of a positive working environment (Equality and Human Rights Commission, 2010). This is because when professionals are respected and their skills are valued, they feel a sense of autonomy and purpose (West et al, 2011). Furthermore, this supportive environment can create trusting relationships amongst colleagues, which can result in a positive internal work culture. Oppositely, within an organisation where there is a lack of respect and trust, the service of the quality being delivered can become compromised. For example, cases have been identified where clinicians did not trust the medical judgments of fellow clinicians and this resulted in clinical assessments being repeated on patients (NHS Institute for Innovation and Improvement, 2010). This mistrust can result in creating more worry for the patient, a negative relationship between clinicians, an increased waiting time for the result of the assessment and possibly delaying NHS services to another p atient and wasting NHS money. It can be argued that this critical approach by one clinician can ensure the diagnosis of a patient is correct; however as the UK has a high standard in its medical education progammes, the knowledge of another clinician should be respected. Also, there are other processes to ensure the diagnosis and treatment/care of the patient is suitable and of a high quality through regular discussions with allied health professionals who have been trained in a varied way to meet specific service areas. This allows alternative methods and treatments to be discussed and leads to better quality decisions on patient care (Borrill et al, 2002). Multi-disciplinary working is essential for a large organisation like the NHS, who aim to provide healthcare for everyone regardless of what health and well-being support or treatment is needed by the patient (NHS Institute for Innovation and Improvement, 2010). It allows professionals to efficiently manage their times and reduce patient waiting times, and more importantly it ensures the patient is receiving care from the relevant expert. Multi-disciplinary working could in the future challenge the entrenched feature of waiting times in the NHS healthcare system. It is often accepted by NHS professionals that it is normal for a patient to wait to be seen: this indirectly disrespects the status and clinical need of the patient, suggesting that their time is less valuable than the healthcare professionals time (Leape et al, 2012). Over time, a blame culture has developed within the NHS when poor quality of care has been delivered, or more extremely when a number of fatal cases have been reported within one trust. Multi-disciplinary working is used to promote a team effort in high quality care and it is also used to challenge and prevent poor quality care (Berwick and Department of Health, 2013). To ensure poor standards are not accepted, patient partnerships need to be created to allow patients to p articipate in planning future NHS care improvements. Furthermore, if healthcare professionals communicate with patients in a method which allows them to understand jargon and medical information related to their health condition, this can then empower them to make suitable decisions in regards to their healthcare (Leape et al, 2012). Furthermore, the patient may become confident enough to comment on their healthcare and also feel respected and comfortable in the medical environment which they are being treated within, hence positively influencing their perception of the NHS. To further support the comfort patients feel when using the NHS services, practitioners need to have a level of emotional intelligence as well as the intellectual ability to provide high quality care. This is because good health is a combination of mental, physical and social well-being (WHO, 1946). Intellectual ability is usually identified and revisited often in a practitioners healthcare training because i t is thoroughly assessed. However, emotional intelligence differs within training depending on the role of the practitioner. Also, trainers of technical skills would argue it is not easy to teach emotional intelligence because it is often connected to an individuals personality/character and the events they have experienced throughout their own personal life (Tapia and Hyter, 2015). Nursing staff initially deal with difficult patient situations where emotional intelligence is essential to solve or ease the patients situation. Therefore, showing care and compassion towards the patient often shows the patient they are being supported, hence improving the patients satisfaction towards the support offered by the nurse (Ruddick, 2015). Media are used globally to reach a mass audience. Therefore, the NHS uses the mass media to reach a national audience for their health campaigns. Cutting down the number of smokers in the country is still a high priority to improve public health (NICE, 2015). The NHS using media campaigns for smoking cessation services, and the advice these provide has resulted in an overall positive effect for the incentive, due to the campaign reaching a mass audience (NHS Institute for Innovation and Improvement, 2013). This has been due to the development of diverse and creative advertisements being produced and made available freely to healthcare professionals, organisations and the public (NHS, 2015). These advertisements are not for online or television use only: they are often displayed or given in physical environments where patients and practitioners are present, hence making the delivery of patient care more interesting and more effective in tackling negative habits such as smoking. The extent of influence that the media has on its audience, and their thoughts and beliefs on specific topics, depend on a variety of factors; hence one single theory cannot sum up the impact of media. Using the media to acknowledge successful NHS service s is important because often the media report investigations or organisational changes. For example, the BBC reported that over 40% of NHS investigations are not carried out adequately (BBC, 2015). This suggests that the culture of the NHS is one that fails to handle a large number of patient complaints appropriately; the complaint of a patient often suggests that there was a negative event when receiving healthcare within the NHS such as medical negligence. Therefore, failing to acknowledge this can further deteriorate the perception of the NHS to the patient. Furthermore, due to the NHS being a healthcare provider it is expected by society to have a high standard service, yet the demands on the staff to provide this service is often forgotten (Griffin, 2014). The NHS Practitioner Health Programme Team received the Innovation in Mental Health in Primary Care award in 2014; this recognition of high quality practice was reported by various forms of media (NHS, 2014). The public we re shown that these practitioners were successful and passionate individuals who were working to improve the Mental Health service within the NHS. Despite this not having a direct impact on the quality of patient care, it positively promoted the NHS and it also recognised that the mental health service in primary care was being recognised as innovative. Healthcare professionals can further promote the NHS culture as positive by using social media to engage with a larger public audience and also to connect with other healthcare professionals by increasing their participation in discussions on healthcare knowledge and alternative techniques (Cooper and Craig, 2013). This engagement can promote self-help techniques to patients and support them to manage their conditions. Self-help and self-care of conditions can reduce hospital admissions, hence directly impacting the number of patients waiting in Accident and Emergency departments, which can then allow clinicians to have more time wit h patients (The Kings Fund, 2010). To summarise, patient experience is central to the quality of patient care. It seems a positive NHS culture is at the core of positive patient experience because it supports the development of relationships between the patient and the healthcare professional: this then can allow the patient to express their thoughts on the healthcare being delivered to them. In addition to this, trusting and respectful relationships can be created between professionals, who can then apply successful multi-disciplinary working to make the quality of care sufficient to meet service demands yet of a high personalised standard for each patient. Sadly, there are constraints in creating a highly positive NHS culture due to the demands put on the NHS service, diverse training of staff and the influence of the media. Bibliography Berwick, D and Department of Health. (2013) Berwick review into patient safety. [Online] Available from: https://www.gov.uk/government/publications/berwick-review-into-patient-safety. [Accessed: 10th May 2015]. 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[Online] Available from: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/170656/NHS_Constitution.pdf. [Accessed: 10th May 2015]. Equality and Human Rights Commission. (2010) An employers guide to creating an inclusive workplace. . [Online] Available from: https://www.equalityhumanrights.com/human-rights/human-rights-practical-guidance/area-employment-services/creating-an-inclusive-workplace. [Accessed: 9th May 2015]. Griffin, C. (2014) Improvement of chemotherapy practice and quality of care. Cancer Nursing Practice. 13. (6). p. 35-39. Leape, L.L, Miles, S.F, Dienstag, J.L, Mayer, R.J, Edgman-Levitan, S, Meyer, G.S, Healy, G.B. (2012) Perspective: A culture of Respect, Part 1: The nature and causes of disrespectful behaviour by physicians. The Journal of the Association of American Medical Col leges. 87. (7). p. 845 à ¢Ã¢â€š ¬Ã¢â‚¬Å" 852. National Health Service. 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Nursing Standard. 29. (20). p. 37-42. Tapia, A and Hyter, M.C. (2015) Can you teach emotional intelligence? . [Online] Available from: https://www.clomedia.com/articles/6014-can-you-teach-emotional-intelligence. [Accessed: 10th May 2015]. The Kings Fund. (2010) Avoiding Hospital Admissions: Lessons from evidence and experience.   [Online] Available from: https://www.kingsfund.org.uk/sites/files/kf/field/field_publication_file/avoiding-hospital-admissions-lessons-from-evidence-experience-ham-imison-jennings-oct10.pdf. [Accessed on: 10th May 2015]. West, M.A, Dawson, J.F, Admasachew, L. (2011) NHS Staff management and health service quality: results from the NHS staff survey and related data. London: Department of Health. World Health Organisation. (1946) Who Definition of Health. https://www.who.int/about/definition/en/print.html. [Accessed: 9th May 2015].